Homeowner Engagement
- Call center – Utilizes predictive dialing technology to engage borrowers
- Field services – Community Outreach Representatives engage the borrower in person
- High-Trust relationship – Build a relationship with the borrower, providing hope, easy access through direct toll-free number and motivate borrower to resolve delinquency
- Verify borrower intent – Verify borrower desire to retain the home and level of desire to return to a performing status
- Collect verified borrower information – Collect and forward verified borrower information in accordance with investor guidelines
- Warm transfer – Warm transfer the borrower and High-Trust relationship to the Home Retention Counselor
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